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Spruce Finance complaints

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2900 North Loop West, 3rd Floor
Houston, TX 77092 | Get Directions

(888) 332-3859

https://www.sprucefinance.com

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Total Amount in Dispute:
$1,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Spruce Finance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Spruce Finance

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10/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

9/13/2023

My solar panels were off the grid for 13 months..spruce's failure to monitor my solar system resulted in my over payment to my electric company by not reporting my credits produced by the panels. It was the investigation of my extreme high bills from PSEG my electric company who informed me that I was indeed off the grid …..I reported this information to Spruce and after many phone calls and emails to them a technician was sent out to fix the problem. However they are taking no responsibility in compensation to me for their negligence.. my contract states they were to monitor my solar panels and resolve any problems….they are in breach of contract by not discovering my problem until I told Them which took 13 months. Resolution Sought I would like Spruce Power to compensate us for 13 months of overpayment to PSEG based on documented information from Enfase stating "gateway not reporting " each month, until 6/28/23, after technical visited our home.

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