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Square, Inc. complaints

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1455 Market Street
San Francisco, CA 94103 | Get Directions

(415) 375-3176

http://www.squareup.com

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Total Amount in Dispute:
$546,136.00

Total Amount Settled:
$6,505.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege difficulty obtaining funds, inability to transfer money, and problems contacting or obtaining a resolution through customer service.

Complaint Closing Statistics

520 complaints against Square, Inc. closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
512	Unanswered

520 complaints against Square, Inc.

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5/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $45.18 Amount Settled: $0.00

Customer Complaint

4/18/2024

My Debit card expired and when I tried to get a replacement I received an error message. The chat reps would send me a link to order the card and once I received the error message they would tell me your request to activate or order Cashapp card wasn't approved and more details could not be provided. I was told to try again in 14 days. I did and the same error message. This started March 22, to date I still don't have a card, cant order one and I was told I could still use the account to send and receive money but in order to send the money I am charged a fee. All these fees add up and I have requested to speak with a manager but that did not work either they addressed the fraudulent activity that all of a sudden started happening during this time and closed out my request. Resolution Sought I would like a manager to contact me and try to resolve the issues with my account

5/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $353.00 Amount Settled: $0.00

Customer Complaint

4/17/2024

I was sent money from a friend through cash app. The amount was $353.00. It was sent to a card that I no longer have and my bank has no access to the card at all. When I asked addressed the problem to cash app, they stated there is nothing they can do and then said my case is closed. Where has this money gone to if myself or my friend have not received anything as far as refund or payment? Any help would be great. Thank you for your time. Resolution Sought Cash App should be responsible of any transaction and should have a solution to this type of problem since I am not the only person this has happened to. I would at least like my friend to get her refund back.

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