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Square, Inc. complaints

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1455 Market Street
San Francisco, CA 94103 | Get Directions

(415) 375-3176

http://www.squareup.com

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Total Amount in Dispute:
$649,068.00

Total Amount Settled:
$12,741.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege difficulty obtaining funds, inability to transfer money, and problems contacting or obtaining a resolution through customer service.

Complaint Closing Statistics

398 complaints against Square, Inc. closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
392	Unanswered

398 complaints against Square, Inc.

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6/3/2026

RESPONSE: Complaint was not answered Amount in Dispute: $15.00 Amount Settled: $0.00

Customer Complaint

5/11/2026

I was scammed into sending 15 dollars to someone who was impersonating a friend i filed a complaint against Cashapp a requested refund and of course did not get it and Cashapp customer service wont do anything about it. My redund was made right away so i dont understand why they wont help me Resolution Sought I would like to be redunded my $15 and have the transaction cancelled

5/12/2026

RESPONSE: Complaint was not answered Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

4/16/2026

Somebody stole my phone and was able to access my cash app application and create a digital card and use it online at a site called spin Blitz cash app disputed the charges but only approved half of the disputed transactions and the other half they said were authorized which makes no sense because they were all the same Merchant on the same day during the same time. I appealed the disputes and my appeal was denied despite providing additional information proving that the charges were fraudulent from spin Blitz customer support. Cash app refuses to help me or inform me why they denied my appeal Resolution Sought Get reimbursed for the unauthorized transactions

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