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Squarespace, Inc. complaints

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225 Varick Street, 12th Floor
New York, NY 10014 | Get Directions

http://www.squarespace.com

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Total Amount in Dispute:
$199.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Squarespace, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Squarespace, Inc.

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2/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $178.08 Amount Settled: $0.00

Customer Complaint

1/30/2024

Several years ago I started a small business and utilized Squarespace [SS] to build and host a website. I used SS's services for about 3 years, via an annual subscription where they charged my credit card annually for their fee. In December of 2022, I closed my business and therefore no longer required SS's services. So I used their website to cancel my subscription. On 12/13/2022 I received an email from SS confirming that my subscription had been canceled and that my service would expire on 1/11/2023. This was my desired outcome. On 1/15/2024, I reviewed my credit card bill and noticed a charge from SS on 1/11/2024 for the amount of $181.44. I immediately made a complaint to SS about this charge and filed a disputed charge claim with my credit card company. My credit card company has since resolved that issue and I have been reimbursed for the 1/11/2024 charge of $181.44. Later in the day I thought that if they fraudulently charged me for the service in 2024, maybe they also did it in 2023 and I missed it at the time. I checked my 2/2023 credit card statement and sure enough on 1/11/2023 I was charged $178.08 for SS services I had previously canceled. I then contacted SS about the 1/23 charge for $178.08 requesting they return my money. They have refused to do so. They claim that I only canceled the "domain service" and not the "website service". When I canceled the subscription on their website there was nothing. Resolution Sought I would like SS to repay me the $178.08 they charged my credit card in 1/2023. This was an unauthorized charge they made to my card using their fraudulent and deceptive business practices.

6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $21.00 Amount Settled: $0.00

Customer Complaint

3/7/2023

I canceled the subscription a year ago and the put popped up tonight taking money out of my account I have not hear from them in a year. They will not talk to me. I want my money refunded they are scamming me. I have a new debit card and everything don't know how they got my information. Resolution Sought I want my 21.00 back.

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