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SquareTrade Inc. complaints

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600 Harrison Street, Suite 400
San Francisco, CA 94107 | Get Directions

(877) 927-7268

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Total Amount in Dispute:
$9,601.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

16 complaints against SquareTrade Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
16	Unanswered

16 complaints against SquareTrade Inc.

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1/5/2026

RESPONSE: Complaint was not answered Amount in Dispute: $399.00 Amount Settled: $0.00

Customer Complaint

12/10/2025

Complaint Against: Allstate Protection Plan / SquareTrade (Regarding Protection Plan #383411909215952) Summary of Complaint: Allstate Protection Plan has failed to issue the reimbursement they approved for my Whirlpool refrigerator under Claim #012900134136. Despite completing all required steps, including signing an affidavit, I have not received the promised payment and the company has stopped responding with meaningful updates. Details of the Issue: I purchased a 5-year Allstate Protection Plan, valid 1/18/23–1/18/28, for my Whirlpool refrigerator (Model: WRT112CZJZ01, Serial: VSL34749401). On August 13, 2025, Allstate notified me that the refrigerator could not be repaired and that I would receive a $399 reimbursement, which represents the full purchase value of the appliance. I signed and submitted the required affidavit on August 14, 2025. Since then: • No reimbursement check has been issued or received. • I have contacted SquareTrade/Allstate repeatedly since September 2025, and each time I am told the check is "in process," but it never arrives. • My warranty was closed out, leaving me with neither reimbursement nor coverage. Desired Resolution: I am requesting that Allstate Protection Plan either: 1. Immediately issue and deliver the $399 reimbursement check, as previously approved, OR 2. Reinstate the full warranty coverage . Resolution Sought Immediately issue and delivery of $399 check to my home address or reinstate original warranty on the refrigerator

11/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $796.23 Amount Settled: $0.00

Customer Complaint

10/10/2025

I purchased a dishwasher from Home Depot, accompanied by a warranty protection plan through Allstate/SquareTrade, which assured me a replacement if the appliance failed within the warranty period. Unfortunately, my dishwasher malfunctioned before two years, and when I submitted a claim for a replacement, I was told I was only eligible for a refund, which is only half of what I paid. When I expressed my willingness to wait for a replacement, I was informed that one might not be available within the three-year warranty period. This is unacceptable, as the warranty clearly implies that a replacement should be provided in a timely manner. I feel misled by the assurances given at the time of purchase and am disappointed with the lack of support from SquareTrade. I am seeking assistance in resolving this issue and ensuring that my warranty is honored as promised. Thank you for your attention to this matter. Resolution Sought I want a replacement of my basic standard dishwasher.

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