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SS Bargain Audio complaints

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6620 Evergreen Way
Everett, WA 98203-4526 | Get Directions

(425) 290-7104

http://www.ssbargainaudio.com/

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SS Bargain Audio closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SS Bargain Audio

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3/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

2/16/2023

I took my 2007 GMC Yukon XLT to S&S Bargins to get my stereo installed and 3 weeks to a month later my truck caught fire at the hotel in which it started from the stereo wires that was hooked to the battery. I even have pictures to show where it started from which was the battery which cause 10 thousand in damages for my truck to get fixed the truck caught ?? On november 18 2022 friday night i tried to talk to the owner steve and he refuses to give me his insurance because of what his installation have done. now i haven't had a transportation lost my job because i couldn't get to the sites to work Resolution Sought I tried to talk to the owner steve and he said I'm not f*ing paying for that you might as well get rid of the truck then hung up the phone can you help me get my truck fix its not ok

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