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St Elizabeth Hospital complaints

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1506 S Oneida Street
Appleton, WI 54915-1305 | Get Directions

(920) 738-2000

https://healthcare.ascension.o...

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against St Elizabeth Hospital closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against St Elizabeth Hospital

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12/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

11/16/2022

I took my babe to St Elizabeth hospital her name is Shaniqua she is deaf and can't speak my daughter have cancer I took her to because she was having pain they made us sit out in a lobby from 11:00 a.m. to 4:00 I asked the nurse to get my daughter a blanket because she was cold they would not give me one the nurse said I have to ask someone for a blanket my daughter was in so much pain they were not even see her so me and my daughter end up leaving and coming home and I had to take her to frater hospital with her where they admitted her at for 8 days because my baby was really sick and throwing up and everything else and they would not see my daughter and that really hurt my feelings and my daughter feelings because she was crying and they neglect her too and I feel like they was prejudiced against my daughter and myself thank you Resolution Sought I would love for St Elizabeth to apologize to my daughter Shaniqua for not seeing her when she needed them the most because she did not deserve to be treated the way that she was treated by them I asked her for a blanket for her because she was cold and they would not give her one I think it was very disrespectful and very racist

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