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St. Francis Hospital complaints

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3630 East Imperial Highway
Lynwood, CA 90262 | Get Directions

(310) 900-8900

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against St. Francis Hospital closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against St. Francis Hospital

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10/12/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/18/2023

My sister got sent there in an emergency and three days in a row. They said she wasn't there and now tonight I've got all 10 times and the operator keeps hanging up on me or transfer me to a phone that nobody answered. Will let me talk to my sister's nurse OK and I need to know what's going on with my sister nobody gives me information. The operator keeps hanging up. This is awful awful. But he should have to go through this one. They have a loved one in the hospital and trying to find out anything about them nobody. Resolution Sought Fire that receptionist to answer the phone she hung up on me told me I don't like transfer. That's my problem transferring you if they don't answer that's your problem I need information on my sister I can't get it. She's already been in the three days and nobody's giving me nothing. I need her fired

Company Response

9/28/2023

Company states. We attempted to contact the complainant, but the phone number shown on this compliant is disconnected. We also sent an email with no reply. We would need to know more informaiton in order to address the concern. The complainant may call us with the following information: The dates she called the hospital, who she spoke to, what hour of the day/night did she call, patient's name. Please call Risk Management (310) 900-8656

Customer Rebuttal

9/30/2023

My phone has not been disconnected and these are the times I called September 14 8:07-9:2@ pm as for a supervisor, they gave me a man that he would not give me his last name and I could not get through to the nurse and the operator yelled at me saying it's not her problem when she connects me to somebody and they don't answer horrible I have documentation of all the calls I made that evening

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