Find a reputable business?

Complaints and Resolutions

St. Lawrence County's Public Transit complaints

Read Complaints File Complaint View Full Report

6 Commerce Lane
Canton, NY 13617 | Get Directions

(315) 386-2600

http://www.slcnypublictransit....

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against St. Lawrence County's Public Transit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against St. Lawrence County's Public Transit

Sort by

2/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/11/2024

I'm in a wheelchair due to mobility issues and I took the St Lawrence County Public Transit bus from Parkview Rise located at 1111 Jay St in Ogdensburg NY to the Community Health Center located at 102 Ford St in Ogdensburg NY. The bus picked me up at approximately 11:15 am and we had a delay due to the morning driver was going on lunch break. I then got on the bus again at 12:30 pm and dropped off at the Community Health Center at 1:00pm. My appointment was scheduled for 3:00 pm, but the gad a cancelation so they took me in at 1:15pm. I went out to the bus stop behind the Community Health Center at 2:55 pm. The bus stopped at the Community Health Center at approximately 3:20pm. The bus driver saw me sitting there waiting for the bus but did not get out of the bus so I could get on the bus. He says that I was not at the designated bus stop. There are signs stating where people need to be while waiting for the bus. The driver only waited for 1 minute then left, knowing that I was waiting for the bus. I called the bus garage in Canton to have them call the driver and tell him that I was waiting for the bus and the driver said "oh well, he wasn't at the designated bus stop". This is the second time that the bus driver name Ted did this to me. The first time was at Walmart in Ogdensburg in May of 2023. That incident was reported to the supervisor at St Lawrence County Public Transit Office. Resolution Sought I would like for them to either terminate his employment or put him on a different route as for as long as Ted is the bus driver in Ogdensburg during the afternoon hours, I will not take the bus. .

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile