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St. Louis Lock And Safe LLC complaints

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4935 McPherson Avenue
St Louis, MO 63108 | Get Directions

(314) 952-4002

http://www.stlouislockandsafe....

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against St. Louis Lock And Safe LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against St. Louis Lock And Safe LLC

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9/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

8/10/2022

I called Danny Clark at St Louis Lock & safe to have him come out to help with my ignition on my truck on July 9th 2022 he quoted $140 he came out he spent about 3 hours drilling out the ignition cylinder on my truck he said he was going to leave and come back the next morning he never showed up that day and also left the truck a mess with metal drill bits and shavings every where I tried to get a hold of him for about a week over the phone, left text messages I've emailed him and he's never returned my phone calls or tried to get a hold of me in anyway so I had to take my truck to another mechanic and the mechanic shop that it's at now they're saying it's going to cost me around $500 to fix what he tore up in my truck I've been without my truck for a month now I'm about to loss my job we also have kids about to start school ,doctors appointments and everything else in life to deal with I just don't want him to do this to someone else please if you can help us thank you Resolution Sought I would like him to pay for the damages he caused to my truck and also that he can't do this to someone else

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