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St. Luke's Hospital complaints

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101 Page Street
New Bedford, MA 02740 | Get Directions

(508) 997-1515

https://www.southcoast.org/loc...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against St. Luke's Hospital closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against St. Luke's Hospital

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6/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/8/2024

My hands were shaking and I fell down in my kitchen. I called Coastline to go to the hospital. They brought me to a room in the basement which had no toilet, water and a stainless steel slab for a bed. I think I was there for two days. At one point my call button was inaccessible on the floor. I could not reach it so was screaming for help. I had 1700 plus fluid in my bladder. They brought me up to the fifth floor, Lillian was the crabby nurse and my bed was alarmed. I was not trying to get up. I felt like a prisoner and wanted to go home . I was getting weaker. I pleaded with everyone I saw until someone showed mercy and let me go home. It was horrible! How can you hold me when you said I was never even admitted? I was being OBSERVED! I fell once and you were making me weaker. I want 3 days of whatever the hospital charges. I will take you to court for harassment and misery. I was on the verge of a nervous breakdown. Resolution Sought I can not get my three days back so I want my money back and a promise to never hold me against my will again.

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