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Stage Left Tattoo and Piercing complaints

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209 South Harrison Street
Shelbyville, IN 46176 | Get Directions

(317) 604-5465

http://stagelefttattoos.com

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Total Amount in Dispute:
$60.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Stage Left Tattoo and Piercing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Stage Left Tattoo and Piercing

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6/20/2022

RESPONSE: Making a partial refund Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

5/17/2022

My 50.00 deposit was not applied to my 1st session and I overpaid 10.00 because I didn't have change. Have response from them in Messenger where they state that deposits are applied to 1st session. I can provide screen shots of the conversation if necessary. Since the inexperienced artist had issues with proportion and position, I didn't keep 2nd session. Not my fault. Want them to issue money order to me for $60 since that is what I am entitled to. Since they admit that the 50.00 should have been applied to 1st session, then I am entitled to those funds. Resolution Sought Issue me money order for $60.00.

Company Response

6/8/2022

Company states; Regarding the complaint from Stacy Dodd, her complaint as stated in not valid. We do not owe her $50.00 as it is a non-refundable deposit for her second session that she decided to end and leave. She had already paid a $50.00 deposit for the first session and paid the remainder that was due. I do have documentation to support this, plus I have a signed consent form by her that states: "I agree too release and forever discharge and hold harmless the Tattoo Artist and all employees from any and all claims, damages, or legal actions arising from or connected in any way with my tattoo, or the procedure. There is also a posted Notice on the lobby wall that states deposits are not refundable. She did overpay her deposit by $10.00 that I will send to her if you have her address but she will not be able to come to the tattoo shop pick it up as she is barred from the business.

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