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Standard Energy Solutions complaints

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9520 Gerwig Lane Suite Q-T
Columbia, MD 21046 | Get Directions

(410) 844-3800

http://www.standardenergysolut...

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Total Amount in Dispute:
$395.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Standard Energy Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Standard Energy Solutions

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4/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $395.00 Amount Settled: $0.00

Customer Complaint

4/4/2022

We recently had SES install a solar system in our home. Shortly after the install we began having short circuit tripping issues with running appliances like our dishwasher off of the same circuit breaker box. The frequency of the power tripping increased as time passed. We reached out to SES to come and take a look since we were within our warranty window. An SES technician came out on Feb 18th 2022 and determined that we needed a new breaker which we got installed separately by another company. Fast forward about a month later and we get a bill for $395.00 from SES for the service call on 2/18. When we scheduled this appointment prior to the technician coming out and even on the day of the visit, no where verbally or in writing, were we informed that there would be a $395.00 charge for the service. So, I reached out via multiple phone calls to SES and they did not answer. So, I finally decided to e-mail them and explain my frustration to which they acknowledged their failure to inform me of the charge prior to the tech coming out. Had I been made aware of the $395 charge just for someone to come out and diagnose the issue, I would have not agreed to the service call or made other arrangements. I felt deceived by this practice on SES's part. Normally the consumer is informed of any fees prior to a service to which they get to decide whether or not to proceed. Even after expressing my grievances, they insisted I pay. So much for empathy and customer service. Please help. Resolution Sought SES should waive the charge altogether and be upfront with any fees for future service work when dealing with us or any other consumer out there.

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