Complaints for Standard Office Supply in Huntington Beach, CA

18685 -A Main Street Ste #165
Huntington Beach, CA 92648 | Get Directions

(800) 820-3050

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices. Customers complain that telemarketers imply they are the regular supplier, they are calling to ship part of a previous delivery, or use other similar tactics to gain authorization for deliveries. One complainant alleges his business used the toner they were shipped, causing extensive damage to their copy machine. The company responds in some cases by agreeing to pick up unordered merchandise, and zeroing account balances. Other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Standard Office Supply closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Standard Office Supply complaints