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Staples, Inc. complaints

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500 Staples Drive
Framingham, MA 01702 | Get Directions

(800) 333-3330

http://www.staples.com

Call Center 8am - 8pm EST
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Total Amount in Dispute:
$40.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Staples, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Staples, Inc.

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9/22/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

8/27/2025

On May 20, 2025 I took my laptop for a TSOC Diagnostic test and virus shield due to scammers. On 08/2/2025, in the morning, I returned the laptop due to scammers information, per Ryan, the laptop will be ready in the afternoon. I suggested keeping it until completion. On 08/03/2025 11:05am I telephoned to inquire about the status of the laptop. Per Dennis, the laptop is not completely done until tomorrow morning. On 08/05/2025 at approximately 11:30am, I went to pick up the laptop, and waited, waiting for assistance. Then Dennis came out from behind a door and stated, I'm on the phone and will be with me shortly. After 30 minutes of waiting, I asked other employees to help with the laptop they replaced that they don't work with devices and don't know what it is included in releasing devices. After waiting approximately 1 hour and 25 minutes, Dennis came out and simply handed me the laptop! I was sitting on the shelve ready for pick up, and the other employees could not give it to me, Unbelievable, I was furious (but kept myself control) and simply left. I did mention to Dennis that I should be compensated for the long wait, which could have been avoided by having an alternate in charge I was upset that Dennis took a long tie with a "conference call" That could have handled professionally on 08/08/2025 I returned the laptop because of scammers. On 08/13/2025 Dennis was with a customer and I waited, then asked me (still with customer) purpose visit: I said "pick up". Resolution Sought All in all Dennis and management have to find a procedure for eliminating customers having to wait for a certain manager or assistance to release their devices. Address this issue.

3/4/2025

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

2/6/2025

I bought an eBay gift card with cash. Got home to use it. Nothing on the card. Got the receipt at everything. eBay won't do nothing and Staples won't do anything. Resolution Sought I'd like a refund for the cash. I paid for a blank card and I have my receipt and nobody's deal and nobody's helping me.

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