Complaints for Star Publishing Group, Inc. in Chino, CA

13751 Benson Avenue
Chino, CA 91710 | Get Directions

(909) 464-0500

http://www.emarketupdate.com/o...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The company has a pattern of complaints alleging products or publications ordered are never delivered or refunds are not issued when publications or start up kits are returned. Other complaints allege dissatisfaction with the materials received. Complainants allege the reports did not reflect the claims the company made or the publications were not as represented. ~~The company responds to most complaints by providing refunds or shipping the merchandise. In some case the company resuests proof of purchase before refunds can be issued. Allegations concerning misrepresentations used to describe offered publications are generally not addressed.

Complaint Closing Statistics

0 complaints against Star Publishing Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Star Publishing Group, Inc. complaints