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Starbucks complaints

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6690 Niagara Falls Blvd
Niagara Falls, NY 14304 | Get Directions

(716) 283-2804

http://www.starbucks.com/store...

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Total Amount in Dispute:
$13.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Starbucks closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Starbucks

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11/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $13.06 Amount Settled: $0.00

Customer Complaint

10/28/2022

While attempting to place an order via the Starbucks app for the location at 6609 Niagara Falls Blvd N.F., NY 14304 the app glitched and my order never went through. Later in the day I checked my bank account to see 3 separate charges for $6.53 pending, I immediately contacted Starbucks cooperate number on Tuesday 10/25 and the man I spoke with told me that these charges would eventually fall off. So I waited and as of yesterday 2 of the transactions had fallen off and 1 was still pending, so I again contacted their corporate number yesterday 10/27 and was told that they have no record of these transactions and I now had to call my bank when I questioned why the other person told me they would fall off and now I have to contact my bank she then asked me to send her screenshots of my account and transactions which seemed odd and then put a supervisor on who hung up on me, and now today 10/28 I look again at my bank account and now there are 2 transactions for $6.53 posted to my account and still no transactions showing on my app. Resolution Sought I just want my refund or credit for coffees not received and the transactions clearly show they were processed via and online order and they are both Starbucks with the 1800 number in the description

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