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Starheel Properties Inc. complaints

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10176 Beach Drive SW Suite 8
Calabash, NC 28467-2735 | Get Directions

(910) 579-9434

http://www.starheelproperties....

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$300.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Starheel Properties Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Starheel Properties Inc.

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7/23/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $300.00 Amount Settled: $300.00

Customer Complaint

7/22/2021

The company owes me back a refund I have called twice and both times I will receive it back they also sent me a email back with my confirmation no I have canceled out my reservation two weeks ago. Resolution Sought I have canceled my reservation to the Starheel property on July 2 2021 the same day I made the reservation I am due a refund.

Company Response

7/23/2021

Per consumer, I have received my refund.

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