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Starlux Airline complaints

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1200 New Jerset Avenue
Washington, DC 20590 | Get Directions

(833) 971-0012

https://www.starlux-airlines.c...

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Total Amount in Dispute:
$783.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Starlux Airline closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Starlux Airline

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2/11/2026

RESPONSE: Complaint was not answered Amount in Dispute: $783.20 Amount Settled: $0.00

Customer Complaint

1/16/2026

Dear Sir or Madam, I am formally disputing an airline ticket charge related to my flight arriving in Manila on December 17 due to severe service failure and mishandling of my checked baggage. Upon arrival, my luggage did not arrive with me. I was informed that it had been left behind in Taipei, Taiwan due to aircraft capacity issues. All of my personal belongings, including my prescribed daily medication for high blood pressure, were inside the missing luggage. This created a serious health risk. The airline assured me that my luggage would be delivered the following day, but no one answered the contact number provided despite multiple calls and messages. I received no updates for five days. Due to the lack of response, I was forced to return to Manila Airport in person while sick and without my medication. My luggage was finally delivered on December 22 at approximately 11:00 PM. Upon opening it, I discovered that multiple personal items were missing. I immediately reported this to the airline, but my complaint was repeatedly denied, and no resolution was provided. I later returned to the United States with the issue still unresolved. Because of the airline's failure to properly handle my baggage, lack of communication, health-related distress, and loss of personal property, I believe the service paid for was not provided as agreed. I am therefore requesting a reversal or refund of the airline ticket charge. Thank you for your assistance in resolving this dispute. Resolution Sought Give me a refund.

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