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Start Auto Finance complaints

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6600 Taft Street Suite 100
Hollywood , FL 33024 | Get Directions

(844) 283-9555

http://www.startautofinance.co...

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Start Auto Finance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Start Auto Finance

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7/3/2023

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

6/7/2023

Car was purchased in October of 2021 and around august 2022 car started acting funny having all kinds of engine problems where car was no longer drivable, had it towed to Hyundai and they placed a new motor in vehicle and still nothing so I wrote a letter and had it notarized and did a voluntary repo and no one has answered my calls or returned them put they have placed it on my credit as a involuntarily repoed. Resolution Sought To refund some of my money and fix the statement on my credit report.

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