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State Auto Insurance Companies complaints

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518 East Broad Street
Columbus , OH 43215 | Get Directions

(833) 724-3577

http://www.stateauto.com

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Total Amount in Dispute:
$214.00

Total Amount Settled:
$0.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

3 complaints against State Auto Insurance Companies closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against State Auto Insurance Companies

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1/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $84.64 Amount Settled: $0.00

Customer Complaint

12/12/2023

On 11/09/2023, I noticed an unauthorized auto debit payment that was taken out of my Cadence Bank checking account and made payable to my " former" auto insurance company, State Auto. I never was notified that I owed State Auto any more payments or late payments on the former policy with State Auto and I never received a cancellation of insurance, nor was my insurance ever lapsed for non-payment. I had already authorized my new insurance company, Safeco to take automatic debits from my account on November 8, 2023. I do not understand how any company can go into my account and take out money without first getting permission from me. I had the payment from State Auto returned to me through my bank. I have now received a Collections Notice in the mail for $84.64 from State Auto Insurance. They are giving me 10 days to make a payment. This is the phone number where they are asking me to call them to make payment or payment arrangements. {614} 917-5710. Resolution Sought My desired outcome would be for State Auto to not contact me and to dismiss all claims to any balance they claim I owe due to the fact they have never given me proof that I owe them a balance or back payment out of the last 3 years that I have had a policy with them. They failed to inform me of any proof of any balance they claim I owe. Failing to get permission to take money out of my checking account without my permission or prior notice is an unlawful and unethical business practice

Company Response

12/27/2023

We received the complaint for the consumer referenced below and welcome the opportunity to respond. A detailed response has been communicated directly to the consumer on 12/14/23 by email. Sincerely, State Auto Insurance Companies

Customer Rebuttal

1/3/2024

Dear Sir, This is not a rebuttal but I am pleased to report that we were able to resolve the issue. Thank you to all who were involved in assisting me. Sincerely, Kathy G.

11/17/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $129.15 Amount Settled: $0.00

Customer Complaint

11/1/2022

Received a quote from their agent and never followed up or signed any documents. They sent it to collection agency and never informed me before that. it should be clear or I will contact Insurance Commissioner. Resolution Sought Since I owned them nothing, it should be $0 balance. it was an illegal charge.

Company Response

11/3/2022

We are so sorry to hear about your negative experience with State Auto. We are reviewing your concerns and will be reaching out to you shortly.

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