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State Collection Service, Inc. complaints

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2509 South Stoughton Road
Madison, WI 53716 | Get Directions

(800) 477-7474

http://www.statecollectionserv...

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Total Amount in Dispute:
$682.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against State Collection Service, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against State Collection Service, Inc.

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10/11/2023

RESPONSE: Refusing to make an adjustment Amount in Dispute: $682.00 Amount Settled: $0.00

Customer Complaint

9/12/2023

I am not liable for this debt with Charter communications, I do not have a contract with state collection service, they did not provide me with the original contract as required. Resolution Sought Correction to my credit report, I demand this account to be removed from my credit report.

Company Response

9/27/2023

Complaint ID: 156259025 – Ms.Lewis (Consumer) - State Collection Service, Inc. is not a member of Business - Consumer Alliance. Please note that we do not do any collections for Charter Communications. Therefore, our company is not reporting a Charter Communications debt to Consumer's credit report. Thank you.

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