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State Farm Insurance complaints

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One State Farm Plaza
Bloomington, IL 61710 | Get Directions

(800) 782-8332

http://www.statefarm.com

24 hours a day, 7 days a week

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Total Amount in Dispute:
$766,983.00

Total Amount Settled:
$0.00

Complaint Experience

64%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

105 complaints against State Farm Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
49	Agreed to make an adjustment
9	Refusing to make an adjustment
43	Refuse to adjust, relying on terms of agreement
4	Unanswered

105 complaints against State Farm Insurance

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4/15/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100,000.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

They are not returning my calls. They are not doing anything and I have a valid claim for property damage as a renter when the pipes busted in the rental and water ruining everything I own. I had renters insurance. My phone number is 6197036880. My dob is 04/15/1966. My email on file is eyesofgems@gmail.com Resolution Sought For them to pay for the damages of 100 thousand dollars they are ignoring me. Please assist. The incident happened on 05/25/2023 at 4267 1/2 , 36th St., San Diego ca 92104.

Company Response

4/3/2024

Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We will review the information presented and will respond directly to the customer, as appropriate.

4/22/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $19,000.00 Amount Settled: $0.00

Customer Complaint

3/28/2024

I want to see if you can work on my case. My car got messed up in last year November due to the rain water got into the electrical harness on the vehicle (Mercedes) I filed a claim on my own insurance State Farm but till today they giving ne a hard time to fix my car, can you take case like that or anyone please. Resolution Sought Fix my car.

Company Response

4/15/2024

Customer Rebuttal

4/17/2024

Hi no the car is still not fixed and statefarm didn’t solved the problem yet , they keep making excuses and saying this and that .

Company Final Response

4/18/2024

Thank you for forwarding the consumer's rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and will respond directly to the customer, as appropriate. This will be our final response to the Business Consumer Alliance (BCA) regarding this matter.

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