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State Farm Insurance complaints

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One State Farm Plaza
Bloomington, IL 61710 | Get Directions

(800) 782-8332

http://www.statefarm.com

24 hours a day, 7 days a week

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Total Amount in Dispute:
$766,358.00

Total Amount Settled:
$0.00

Complaint Experience

48%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

83 complaints against State Farm Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
25	Agreed to make an adjustment
7	Refusing to make an adjustment
40	Refuse to adjust, relying on terms of agreement
11	Unanswered

83 complaints against State Farm Insurance

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1/25/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

1/9/2026

my get was replaced the generator got damaged by storm, it was covered by home warranty , State Farm denies my claim, saying they did not inspect it before it was replaced , Capital heating company said the burned fuses got damaged due to storm, they changed their story , first they claimed squirrel did the damage no evidence , they delaying the process , I called them many times no result . Resolution Sought to pay for damages.

Company Response

1/13/2026

Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.

1/15/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

12/29/2025

I have my homeowners insurance with State Farm I asked them why my insurance was 1300.00 more per year than others they told me because i did not have my vehicles insured with them i could see 100.00 or so but 1300.00 that is highway robery Resolution Sought Lower my rates refund me all tge money i have overpaid

Company Response

12/31/2025

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