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State Farm Insurance complaints

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One State Farm Plaza
Bloomington, IL 61710 | Get Directions

(800) 782-8332

http://www.statefarm.com

24 hours a day, 7 days a week

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Total Amount in Dispute:
$773,904.00

Total Amount Settled:
$0.00

Complaint Experience

52%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

104 complaints against State Farm Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
36	Agreed to make an adjustment
9	Refusing to make an adjustment
48	Refuse to adjust, relying on terms of agreement
11	Unanswered

104 complaints against State Farm Insurance

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4/29/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $8,028.74 Amount Settled: $0.00

Customer Complaint

4/4/2025

I have had an open claim with my ins co in terre haute at State Farm Kendall Woodard for over 2 1/2 years.. an open claim.. i was allotted 16k for siding and all i was given $7014.96 and carpet replacement cost of $631.69.. i have 2 (covered holes) in my house where the firemen went thru.. allowing all kinds of animals to get in.. I've never filled a claim until now and i am 60 years old . I need this resolved! Resolution Sought Pay the contracter the rest of the money

Company Response

4/24/2025

Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We will review the information presented and will respond directly to the customer, as appropriate.

Customer Rebuttal

4/25/2025

No response ?

Company Final Response

4/28/2025

Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will respond to the complainant to address their concerns. We will review and consider new information, if presented. This will be our final response to the Business Consumer Alliance regarding this matter.

4/8/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

3/26/2025

My car was hit by there insurer his name was Beau West policy # 2593820-sfp35 they accepted fault but trying to get payment has been really bad I've been called names and everytime I speak to someone they tell me they need this they need that so on and so on and the adjuster will not call me back at all to tell me anything no body will. I call and they start from beginning like I am starting all over again .the adjuster name is Cindy montique the 3 calls to her and she won't tell me anything this is the worst experience with the worst company ever I never ask for this insurer to hit me ?but, they sure are treating me pretty bad .the guy who called me out of my name his name or I'd they go by is vah-u82 that's what I was told .at this point not sure if that's correct? a little fender bender and this has been two months now .and I was told within 4-6 buissness days they won't tell me when and where my payment is Resolution Sought Give me my money send to my address and out duress whatever they think they should give me because they said my estimate was not a good estimate they told me if I would have went with there body shop they would have already took care of this and had me in a rental after I already said I would leave my car parked until payment then I would fix it so I didn't think I neeeded a rental try to save the insurance company but I was punished for this

Company Response

3/27/2025

Thank you for forwarding this inquiry to our team for review. Consumer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and will address the concerns, as appropriate.

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