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Stateline Masonry Waterproofing complaints

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205 North Michigan Avenue 810
Chicago, IL 60601 | Get Directions

(224) 237-5655

http://www.statelinemasonrywat...

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Total Amount in Dispute:
$3,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Stateline Masonry Waterproofing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Stateline Masonry Waterproofing

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11/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,800.00 Amount Settled: $0.00

Customer Complaint

10/15/2024

David Ford has compromised the signed contract just because he couldn't decide how much more money he is trying to scam me for. Even the job has started with his 1 man crew David boosted the price at $1800.00 to remove the roots where the digging started. He settled for $800.00 more it's very strange he couldn't understand the ground has roots the job was completed within 4 days by then I was sick and tired of David of the constant changes throughout the job the debris was left behind and he ruined my front lawn with the gravel no protection was used the concrete is uneven and quite bumpy not smooth at all this is not a professional workmanship for a contractor it's quite disgusting. He couldn't decide if he wanted a check or cash he kept flipping and he decided on cash just because he wanted to charge me taxes on the job badly done. I'm warning my neighbors about this company Resolution Sought Rectify the end results or refund my money for I can find someone to finish what they started and clean up the mess left behind and especially fix my lawn.

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