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Stay True Plumbing LLC complaints

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1148 Pulaski Highway Suite 334
Bear, DE 19701 | Get Directions

(302) 464-1198

http://www.staytrueplumbing-co...

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Total Amount in Dispute:
$2,400.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Stay True Plumbing LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Stay True Plumbing LLC

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11/14/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,400.00 Amount Settled: $0.00

Customer Complaint

11/1/2021

I am currently deployed overseas and am under contract at my residence in Delaware. I made an appointment with the company and they gave my a quote in an email which I could not understand. I had my contractor break it down for me but he did not understand as well. I then called to ask for a proper quote in order to give my realtor and they cancelled services the next day with no explanation. Resolution Sought I simply would like my services to be scheduled as planned or an apology with an explanation from Devon Z.

Company Response

11/2/2021

We decided not to move forward with your project because we foresaw this project to be more problematic than we have time for. The inspection and repairs were already past deadline per your realtor. Also, we are in our busiest season and have contracts we need to complete and I did not want to over book the schedule. Lastly, I had our plumbers go on site to provide a written estimate, to which I was told to email, to which I was told to re-write on a word document because the email was "unprofessional". Honestly, we are just in business to help people, which is why we came to provide an estimate and tried to schedule the repairs. After being called unprofessional for doing what I was asked to do, we decided not to move forward. We wish no hard feelings and wish you the best of luck with your project.

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