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Steadily Landlord Insurance complaints

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9450 SW Gemini Drive PMB 18626
Beaverton, OR 97008 | Get Directions

(888) 966-1611

https://www.steadily.com/

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Total Amount in Dispute:
$285.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Steadily Landlord Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Steadily Landlord Insurance

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3/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $285.23 Amount Settled: $0.00

Customer Complaint

2/27/2024

I originally paid for a 6 month policy from 6/9/2023 thru 12/9/2023. I was informed by Steadily that by law I was still covered thru the end of December (even though I only paid thru 12/9). My property was under contract so I didn't pay for extended coverage. On January 5, 2024 I received an email stating that my policy was canceled for non-payment and that the property is now without coverage. I was totally aware of no coverage because I only paid for 6 months! Well unfortunately the contract didn't go through so I called Steadily 1/17/2024 and requested coverage for the same property beginning 1/17/2024. I was told my premium for 6 months would be $927.00 (in which I paid). I sold the property on 1/31/2024 so I cancelled the policy on 1/31/2024. I received a letter indicating my refund would be $641.77. I was charged $285.23 for 14 days. I. called for an explanation, I was informed I was charged all the way back to 12/9/2023. How can this company charge me for services that were CANCELLED. My policy should have started 1/17/2024 (the day I paid for coverage). If I would have filled a claim between the dates 1/5/2024 thru 1/17/2024, my claim would have been denied for cancellation of non-payment. It's unethical for this company to charge me for services I didn't have nor did I agree to. Resolution Sought I've not received a refund for the $641.77 yet! I would like a full refund for the headache. If not a full refund please figure out what my charges are for 14 days and issue the remaining balance as a refund as well.

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