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Stealth Cam complaints

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PO Box 535189
Grand Prairie, TX 75053 | Get Directions

(877) 269-8490

http://www.stealthcam.com

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Total Amount in Dispute:
$170.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Stealth Cam closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Stealth Cam

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10/18/2023

RESPONSE: Complaint was not answered Amount in Dispute: $170.00 Amount Settled: $0.00

Customer Complaint

9/22/2023

I bought a stealth cam cellular trail camera under 3 years ago. The first camera lasted maybe 6 months I called they send me a new one. The second may have last 6 months. So I called they sent me an upgraded one. This one may have lasted 5 months. It stopped working in may and they kept charging me a monthly bill of 5 dollars up to this day. So I've been calling them several times staying on hold 20 to 30 mins a time. I've sent then emails. No respond besides 1 call back 10 hours later as I was busy with my family. I just want a refund for the camera I have and the months they have been charging me during the duration of the camera not working Resolution Sought Refund me for the camera and the months paid for the duration of the camera not working

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