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SteamKing, Inc. complaints

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2219 South 48th Street, Suite F
Tempe, AZ 85282 | Get Directions

(602) 438-7415

https://azsteamking.com/

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Total Amount in Dispute:
$117.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SteamKing, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SteamKing, Inc.

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3/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $117.00 Amount Settled: $0.00

Customer Complaint

2/9/2023

I hired steam king on Jan 21 2023 (sat) I just wanted them to come and clean and stabilized my air ducts from my home where Jonathan stated the the Sanitizer and sealer were going to be free, to help ease the cost of the bill. I was then relieved a bit but still nervous caused iam on a fix income and every penny counts. He finished his duties within 30 min to an hr. I paid the reminder of the bill and told Johnathan I was not satisfied his job. I told him I was going to call to the office and speak with management. Management was very difficult and told me that was what I paid for. Iam turning to u guys the better business beaual for help . I feel the services in which I paid was not met and I was told one thing but got another in lure of just to make a sell, at the expense of innocence people like myself. I didn't know about the trip charge just for coming out for a quote. He came and inspected and started adding to the bill that it came up to 357.00 but I got 25 of the bill but I noticed he didn't do a through cleaning and sanitating of the air ducts.. I started to ask questions then Jonathan got upset and he just doing a quick run through of the place. I asked him if he was using my water and he stated yes. I also noticed he is in a hurry to get to his next job. Resolution Sought I would like for steam king to keep up with there word and return 117.00 the cost of sanatizing the air ducts in which I paid under the impression that was supposed to received that service for free.per their service guy Jonathan. I am not satisfied with this buasiness on how there lies to me about the services.

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