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Steel Altitude complaints

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350 Nathan Lane N
Plymouth, MN 55441 | Get Directions

(763) 478-1478

https://www.steelaltitude.com/

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Total Amount in Dispute:
$116.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Steel Altitude closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Steel Altitude

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9/13/2021

RESPONSE: Complaint was not answered Amount in Dispute: $116.10 Amount Settled: $0.00

Customer Complaint

8/18/2021

On April 14th 2021 I placed an order. #1543. I received an order confirmation that they removed the funds from my account on April 15th. I have not heard a word since. I have tried to communicate via their chat on their website, Facebook page, and left a message on their voicemail. No one has had the common decency to return a call. I don't know what else I can do. Resolution Sought I would like the product that I ordered. If that is not possible I would like a refund.

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