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Steel Town Auto complaints

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3135 Main Street
Weirton, WV 26062 | Get Directions

(304) 427-6225

http://www.steeltownautosales....

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Steel Town Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Steel Town Auto

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5/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

4/16/2024

Took a car for a test drive. Said it felt like something was wrong with the brakes. I was treated like I was crazy. They just had it inspected by Ferguson Tire Pros, so the brakes should be fine. Loved the car bought the car. Took it to my mechanic, and he said it needed front brakes, and rotors. Tried ro get a hold of steel town auto. Told him what was wrong with the car, and was ghosted. I know it's always buyers beware, but there is a reason for feedbacks, reviews, and complaints. I'd have to assume that Ferguson Tire Pros should not have passed an inspection on this car. Another selling point to the car was custom painted window scoops. He ordered them, but they haven't came in yet, but he'd send them to me when they came in. I guess the order was canceled. I had to get in touch with him to found all this out. He will not compensate me for them. Resolution Sought I want my brakes fixed, and my window scoops. 1500 should cover it. I also want people to know about this, and any reassurance they won't do this again.

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