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Steinger, Greene & Feiner complaints

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3102 West End Avenue Suite 1050
Nashville , TN 37203 | Get Directions

(615) 669-4742

http://www.injurylawyers.com

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Total Amount in Dispute:
$314.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Steinger, Greene & Feiner closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Steinger, Greene & Feiner

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3/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $314.16 Amount Settled: $0.00

Customer Complaint

2/16/2024

I had an auto accident 12/01/22 and the other driver was found at fault. The attorney originally handling my claim erroneously billed Optum instead of the correct and full amount that was due to me for service that had nothing to do with my claim ($314.16). I continuously explained to the attorneys office the problem, I was told the original attorney was no longer with the company and told there was nothing further that can be done to recoup my money. I explained each billing occupancy that the lawyers office submitted to Optum several times but was yet told nothing could be done. To take a persons money incorrectly is no where near ethical business practice. I am dealing with MS and needed all my reward. Out of 25000 I received over 5000. And that's not including the amount I was shorted. Resolution Sought Refund of my money.

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