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Stepful complaints

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19 Clifford Street
Detroit, MI 48226 | Get Directions

(332) 334-8285

http://www.stepful.com

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Total Amount in Dispute:
$2,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Stepful closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Stepful

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4/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2,300.00 Amount Settled: $0.00

Customer Complaint

3/7/2025

I am registered at Stepful and am currently a student however they are harassing me for payment after they advertised that they have flexible payment options for their medical school. I have been paying what I can as I go. I am a single Mother of 5 kids and cannot make the bi weekly installments I can only pay little by little. On top of having to study and take daily tests I cannot keep up with the stress this causes me to have to pay for this online course. It's too expensive. Resolution Sought I would like a scholarship and or have financial aid offered for the courses that they offer.

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