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Stepping Stone Shelter complaints

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PO Box 1045
Michigan City, IN 46361-8245 | Get Directions

(219) 879-4615

http://www.steppingstoneshelte...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Stepping Stone Shelter closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Stepping Stone Shelter

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12/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/27/2023

Well this is a domestic violence shelter, I have fractured ribs and they put me in the room down stairs with no heat, I have been here 4 days and wearing a hat and coat to stay warm, I ask for help with my medication and I did receive that yet either, I feel this is unexceptionable how can people treat u like this knowing you been abused, this has been going for some time, the lady name here is una and Aj, robin and Annette, they do not need to work here, they only her for the money not the people who really need them. Something need to change. As am writing you am in this room with a coat and hat on. Please help me and the others women here. Resolution Sought I would like you to make things better and get the old out and bring new ones in that really care bout abuse women like us. We need all the help we can get.

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