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Stereo 2 Go complaints

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2011 East South Street
Long Beach, CA 90805-4418 | Get Directions

(562) 428-4321

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Stereo 2 Go closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Stereo 2 Go

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7/21/2021

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

6/25/2021

I went to get my car windows tinted there and six days later there were already bubbles forming. I took it back and told the owner if he could fix it since there were no customers (3:48 pm on 6/25/21) he was rude and told me to bring it back on Tuesday during the day. When I informed him I couldn't bring it in that day he told me he couldn't do anything even tho he wrote in my receipt that I have warranty for life. Resolution Sought I would like my money back because the job was poorly done and the owner is rude and I just don't want anything to do with that business.

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