Complaints for Stereo City in San Bernardino, CA

596 South E Street
San Bernardino, CA 92408 | Get Directions

(909) 888-5513

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege that they received defective merchandise. Some complainant stated they had to return multiple times to have repairs made. Other complainants alleged that installations took longer than promised or installations were incomplete or of poor quality. Two complaints allege receiving credit accounts through the company and were charged thousands of dollars but did not receive any merchandise. The company responded to one complaint by stating they would replace window tint. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Stereo City closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Stereo City complaints