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Stereo Plus, Inc. complaints

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915 South Green Bay Road
Waukegan, IL 60085 | Get Directions

(847) 662-9440

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Stereo Plus, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Stereo Plus, Inc.

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3/10/2026

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

2/12/2026

They hook my stereo and amps up wrong then told my amps didn't work so I ended up buying one new amp and had the other one tested myself and it worked but when I hooked it back up it wasn't working so I had to pay someone else to fix what they had messed up and he told me everything they did wrong and I feel like they was trying to get over on me and the took my storage rack out my truck and put it in somebody else car and told me I had to wait to get it back and I haven't received it back yet I am overly mad Resolution Sought Give me some of my money back

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