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Sterling Asset Recovery complaints

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14626 Titus Street
Panorama City, CA 91402 | Get Directions

(818) 786-7376

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sterling Asset Recovery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sterling Asset Recovery

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1/18/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

12/23/2022

Well my service truck was in front of my girl friends house, I had just organized and washed it that day when sterling recovery picked up my work van and they took it... no one absolutely no one else had opened my van other then this business sterling recovery agent. The van has pad locks on all rear doors and my plumbing tools and power cordless tools were secure , the van also has an alarm and a GPS system with an on board security camera that captured a picture of the guy that picked up my van, which I will investigate him on my own. A day later I went and paid everything and then made an appointment to pick up my work van, later that day I got the appointment time and day and went at 2 pm. The young lady came out and asked me for info and keys, reluctantly I gave her the keys that were attached with rear doors with pad locks. The lady took 20 mins to come back out with my van, she quickly rushed me to sign a tablet with no info or nothing was visible, absolutely black ... just said sign for your van and go... When I looked at my rear back doors I noticed they had been opened with my keys.... as I carefully checked further noticed power cordless tools missing...Brand new Milwaukee power tool bag with all kinds of power cordless tools in it with batteries and chargers, 2 Drills, sawzall,power light,skilsaw etc. The value alone on this was 600 plus tax. Makita jack hammer was also stolen, Dewalt heavy duty grinder was also stolen, fiberglass sewer drain pro Resolution Sought I want my stuff back! Including the brand new flash lights they stole... some items has sentimental value.

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