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Sterling Federal Credit Union complaints

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1330 West Franklin Street
Evansville, IN 47710-1028 | Get Directions

(812) 425-0111

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Sterling Federal Credit Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Sterling Federal Credit Union

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7/31/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/8/2023

Bank employee accessed my password protected account without my permission or knowledge and did transactions without my knowledge or permission and wanted to hold me accountable and when I refused they turned me over to the credit bureau Resolution Sought Write letters clearing my name and credit score and history

Company Response

7/14/2023

Sterling United Federal Credit Union (SUFCU) has responded and resolved the complaint in question re: C. Yates. This individual signed a loan agreement and didn't feel she needed to ultimately pay, which put her in default. SUFCU ultimately charged-off the loan and exempted the loans from credit bureau reporting which is what the individual was requesting. Our federal regulator, the NCUA, has also deemed this matter as closed/resolved.

Customer Rebuttal

7/27/2023

No I'm not ok with company a employee committed fraud going into my password protected checking account for 35 yrs at Sterling Federal Credit Union and the employee went into my checking account and it is password protected and without my permission or knowledge took my 1000$ line of credit and made it into signature loan that I didn't apply for and employee filled out application with my information and I have contacted you to tell you this because between and I refused to pay monthly payments I refused because I didn't consent to a signature loan I applied for Line of Credit so please approve me and go look at my payment history and you'll see I've never missed a payment and I would honestly pay the monthly amount then you'll see my credit score was 764 this the employee did hurt my score ruined my life cost me 25k You see I'm an excellent on time payer please reconsider and allow me

Company Final Response

7/28/2023

The information provided contains several inaccuracies as nothing was done without consent, both the application and loan agreement were signed by the member. Similar to the NCUA, SUFCU has deemed the complaint resolved and considers the matter closed.

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