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Sterling Pathology complaints

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3030 Old Ranch Pkwy.
Seal Beach, CA 90740 | Get Directions

(562) 799-8900

https://sterlingpath.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Sterling Pathology closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Sterling Pathology

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2/7/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/13/2022

A covid test sample was taken on Jan. 3, 2022 and as of today no results have been given by this Lab to me. I have made two attempts requesting my lab results via e-mail and text message and no answer as of today (Jan. 13, 2022). On their website under contact us it says - 'Please send a text message to (562) 246-8740 to request COVID-19 Test Result.' This lab had a pop-up site on the corner of Florence Ave/Atlantic Blvd., in the City of Bell, CA. and it is still there. Please look into this lab. Everyone that gives a sample (nose swab) is asked several questions and asked to show ID. ID information is written down along with your cell/phone number. Resolution Sought Where are my results? Please look into this lab to see if they are legitimate as they are also collecting ID info and contact information from each person. Do not want any of personal information to be sold or compromised in anyway.

Company Response

1/26/2022

Company's letter states: Overwhelmed by huge back log due to: extremely high demand of testing, supply chain issues of testing material disruption, short of staff severe due to Omicron surge.

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