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Steve Faulkner Automotive complaints

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1422 West 9th Street
Mount Carmel, IL 62863 | Get Directions

(618) 352-5832

http://www.stevefaulknerautomo...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Steve Faulkner Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Steve Faulkner Automotive

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5/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/14/2022

Had a recall on transmission down shifting to first gear no matter the speed of my 2013 f150. I took it in to have the recall done and still didn't fix the problem. Then there was a recall that is a major safety issue causing for the same reason for the lead frame in the transmission which is the cause of this problem in the first place never received anything saying they had a fix for this problem under a recall when I find out the say I'm over mileage which if they did it right the first time I wouldn't have been will never work with this place again. Resolution Sought Fix it under recall warranty.

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