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Steve Shannon Tire & Auto Center complaints

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622 PA 93
Sugarloaf, PA 18249 | Get Directions

(570) 788-5894

http://www.steveshannon.com

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Steve Shannon Tire & Auto Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Steve Shannon Tire & Auto Center

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2/5/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

1/12/2024

I took my car to have an oil change and my tires rotated. My tires are very new tires. I was called and told my tire on the Left rear was bad and I needed a new tire. This is an all wheel drive suv, so I would need to purchase 4 tires. when I got to the shop I asked to see the tire and they told me it was on the inside side wall of the tire and showed me a picture. When I asked how did this happen they said they did not know. When I saw the picture I could not imagine how this could have happened so I took it to my mechanic to see if he can give me some information and boy did he, he said this was from a grind tool and it was a fresh mark because the cords on the tire were still white, if it was an old mark the cords would be dirty. I do no know how or why this happened but I do think this shop is responsible for the replacement of this tire. Resolution Sought Pay for the tire

Company Response

1/29/2024

Hello, Helen Brought her vehicle in for service. While we were performing the service, we also do a free courtesy inspection of the vehicle. We noticed that one of her tires was damaged due to a Road Hazzard and recommended she replace the tire. Helen's car is an All-wheel drive which the car manufacturer recommends all 4 tires be replaced. We took a picture of the damaged tire and gave it to Helen. She declined the tires, and she took it back to her mechanic. Her mechanic said it looked new because the cords in the picture are white. Today I called Helen and she explained to me that she had the picture and she sent me a copy of the tire so i could look at the damage. I confirmed that the tire was damaged due to hitting something in the road. I asked if she purchased new tires, and she said yes, and they were through a friend of hers. I offered to install her tires at NO CHARGE, and she said she would think about it and let me know.

Customer Rebuttal

1/31/2024

I will not use Steve Shannon Tire EVER again! I still believe they damaged my tire.

Company Final Response

2/1/2024

Unfortunately, we will have to agree to disagree on this matter. We have the pictures of the tire in question and have tried our best to be accommodating in regard to a situation that we feel we were not responsible for. We cannot provide any further compensation in this matter. Thank you.

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