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Steve Shufflebarger DDS complaints

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3223 Beaver Vu Drive Suite C
Beavercreek, OH 45434 | Get Directions

(937) 532-3501

http://www.drsteveshufflebarge...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Steve Shufflebarger DDS closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Steve Shufflebarger DDS

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3/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/15/2024

I tried to get in to get some teeth pulled and they told me I had to have a friend or family member drive me there and sit outside in the car with me. I informed them that we don't have that kind of luxury and would have to come via Uber. I even told them that my partner would be there with me to take care of me every step of the way, including sitting with me to get an Uber. They informed me that unless I can have a car to take me, they will not accept me as a patient. I realize companies can decline service to anyone for any reason, but this is the most classist thing I have ever experienced. Resolution Sought I honestly just want seen and treated as any other patient. Not declined for simply not having a resource available to me.

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