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Stevens Creek Chevrolet complaints

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3640 Stevens Creek Blvd.
San Jose, CA 95117-1292 | Get Directions

(408) 249-3131

https://www.stevenscreekchevy....

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Total Amount in Dispute:
$2,660.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Stevens Creek Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Stevens Creek Chevrolet

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5/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,660.00 Amount Settled: $0.00

Customer Complaint

4/9/2024

I recently purchased a car from Chevy Stevens Creek. The address is 3640 Stevens Creek Blvd., San Jose 95117. I recently purchased a Chevy volt and I've been having problems with it ever since I got it if it's not one thing it's another now they're telling me that it's a transmission, the transmission is bad and it's always something different so I wanna see if there's anyway that you guys could help me with the lemon law or give me some pointers on where I can go to to get some help because now they're trying to charge me $1100 for a transmission and I don't have that money and every time I go in it's something different then I just went in there today and they told me the transmission now but before it was in the transmission bearing in the transmission and it's just one thing after another ever since I got the car Resolution Sought My outcome is that they either fix my car or reimburse me my money because I bought another car from them red Volkswagen and I had the same kind of issues with that car and then they give me this car and it's the same issues just a different car so my outcome would be to get a good car or get my money back

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