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Steve's Auto Sales complaints

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4807 US Highway 61
Steele, MO 63877-9135 | Get Directions

(573) 695-7345

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Steve's Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Steve's Auto Sales

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2/25/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

12/29/2023

I would like the business to give me other car because I paid for the 1st car and the timing chain went out so they just pick out other car for me without me I have had to put the car n the shop several times to be fixed n I'm a fixed income I have spend more fixing the car then paying for it they have lied about several times to me the owner never is there the woman at the desk is very rude on today I was explaining about the car to her n she was saying stuff like so what u want me to do about it n the hung up the phone on me in I wasn't even done talking for months I have tried to explain to them for months they have poor communicate with people they have no sympathy for others I would like something done about this I have suffered for months with this car n one time the woman said on the phone we didn't have to give u other car n told me I wouldn't get my money back so please help I will greatly appreciate it very much Resolution Sought I would like other car or my money back or could they just work me towards getting other vehicle.

Company Response

2/13/2024

At Steve's Auto Sales, we sell all cars As-Is. As-Is sticker was signed by Ms. Mcbride. The first car did have problems so we let her pick another car of equal value out of the kindness of my heart. My sales manager has talked to her numerous amount of times and explained to her.

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