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StockX, LLC complaints

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1046 Woodward Avenue
Detroit, MI 48226 | Get Directions

http://stockx.com

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Total Amount in Dispute:
$2,584.00

Total Amount Settled:
$0.00

Complaint Experience

23%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

13 complaints against StockX, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
2	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
8	Unanswered

13 complaints against StockX, LLC

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6/5/2024

RESPONSE: Refusing to make an adjustment Amount in Dispute: $128.00 Amount Settled: $0.00

Customer Complaint

5/13/2024

This company Stock X charged me for some shoes that I didn't give consent to nor was interested in buying, however my youngest son placed an bid on some shoes that was not his size and didn't have consent nor knowledge of what he was doing and I didn't get notified of it until I received a notification with a confirmation number on a item I don't want. Resolution Sought Give me a refund for the item I didn't purchase.

Company Response

5/22/2024

Hi Latoya, We are sorry to hear you are having this experience and would like to give you more insight into your concern. I was not able to locate an order under the email address provided. For the right team to help with this, we ask that you contact our Customer Service team as they will be able to give you more insight into your concern. I recommend creating your case from a browser as well. Here is the URL to our help center: https://stockx.com/help/home From there, if you scroll down to the bottom of the page, you will see an option to "Contact Us" on the right-hand side. Once your case has been created, an agent from our team can assist you further.

6/5/2024

RESPONSE: Refusing to make an adjustment Amount in Dispute: $117.62 Amount Settled: $0.00

Customer Complaint

5/10/2024

To whom it may concern, The company StockX is a sneaker company that supposed to authenticate shoes being sold through their website to ensure buyers are not scammed and or sold fake shoe. I ordered some black Jordan 1 high 6.0 size youth. Upon opening my package yesterday I can see the Nike Jordan 1 are not authentic and in fact says made in China. The sign on the side is almost erased and the material used to make the shoe is also not the same material used on real shoe. I am reporting this company because the main reason for their website is to avoid this from happening. I was very disappointed and upset that I even have to reach out to the BBB to correct this issue as their website does not assist with this issue and the company does not have a valid contact number for customers to contact them to speak to someone in person. Resolution Sought Return the shoe and the funds to my account. I couldn't even sale these shoes as they are obviously fake.

Company Response

5/22/2024

Hi Tunichah, We are sorry to hear that you are having this experience. To provide more context, if you have concerns with your item, you will need to complete our Buyer Promise Form. The URL can be found here - https://stockx.com/help/articles/what-is-the-stockx-buyer-promise/egOOyYUHSpCoKZ9JZgizXA Once completed, an agent from our team will be able to assist further with your inquiry. We offer live chat, email, and phone services so you can pick which one fits you best.

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