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StockX, LLC complaints

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1046 Woodward Avenue
Detroit, MI 48226 | Get Directions

http://stockx.com

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Total Amount in Dispute:
$1,760.00

Total Amount Settled:
$0.00

Complaint Experience

30%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

10 complaints against StockX, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
2	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
4	Unanswered

10 complaints against StockX, LLC

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4/9/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $356.90 Amount Settled: $0.00

Customer Complaint

4/7/2025

I ordered a pair of Porkchop, Piggie Adidas size 7 1/2 in men somehow they sent me a size 6 1/2 and stated that I was unable to return the shoe and get the correct size that I would have to resell the shoe and order the correct size. Resolution Sought I would like to get the correct size of my shoe that I am paying almost $400 for Hello

Company Response

4/8/2025

Hi Belinda, We are sorry to hear that you are having this experience. I have reviewed your order for the Adidas Adistar Cushion 3 Unheardof Pork Chop Piggy Runner sneakers. You, in fact, purchased a U.S. men's Size 6.5 size sneaker. Since we have provided you with the correct product and size of the item that was purchased, a return would not be eligible for the order. Please feel free to purchase the correct size or you can also resell the sneakers back if you do not wish to keep them. Thanks for your understanding.

Customer Rebuttal

4/8/2025

I ordered a 7.5 men. On the receipt that was sent to me by stockx it clearly states i ordered a 7.5 women. You can not choose a women sizes period, it’s only men sizes. Why would i order a shoe too small for myself and pay $400? That makes no sense. Then i see where it says 14 days of receiving these item, it can be returned but i was told in chat that once i purchased the shoes it became a final sale. I have shopped with stockx many times before and always ordered a 9w or 7-7.5m. What is so hard with exchanging the shoes? I’m not asking for money back. I will even pay for shipping myself. I want to buy not sell shoes. If i can not exchange these shoes with you, i will gladly start a civil lawsuit. This is too much money to take from someone. I have all the proof from the stockx chat and receipts and i contacted stockx the same day that i received the wrong size shoe. JUST GIVE ME MY CORRECT SIZE… PLEASE and Thank you. It’s not hard.

6/5/2024

RESPONSE: Refusing to make an adjustment Amount in Dispute: $128.00 Amount Settled: $0.00

Customer Complaint

5/13/2024

This company Stock X charged me for some shoes that I didn't give consent to nor was interested in buying, however my youngest son placed an bid on some shoes that was not his size and didn't have consent nor knowledge of what he was doing and I didn't get notified of it until I received a notification with a confirmation number on a item I don't want. Resolution Sought Give me a refund for the item I didn't purchase.

Company Response

5/22/2024

Hi Latoya, We are sorry to hear you are having this experience and would like to give you more insight into your concern. I was not able to locate an order under the email address provided. For the right team to help with this, we ask that you contact our Customer Service team as they will be able to give you more insight into your concern. I recommend creating your case from a browser as well. Here is the URL to our help center: https://stockx.com/help/home From there, if you scroll down to the bottom of the page, you will see an option to "Contact Us" on the right-hand side. Once your case has been created, an agent from our team can assist you further.

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