Find a reputable business?

Complaints and Resolutions

StockX, LLC complaints

Read Complaints File Complaint View Full Report

1046 Woodward Avenue
Detroit, MI 48226 | Get Directions

http://stockx.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,513.00

Total Amount Settled:
$0.00

Complaint Experience

22%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

9 complaints against StockX, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
2	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
3	Unanswered

9 complaints against StockX, LLC

Sort by

10/27/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $201.55 Amount Settled: $0.00

Customer Complaint

9/29/2025

Supreme The North Face Watch Black Resolution Sought I would like them to pay me for the item lost in their possession. I have tracking information that the item shows as delivered, 1 of the 2 items were received and I didn't get any concerns from their team stating that the packaging was damaged. I also have the transaction detail that shows the amount that I'd collect once the item was cleared by them.

Company Response

10/14/2025

Hi Cesar, Thanks for reaching out. We are sorry to hear you are having this experience. To have our team look into this further, please reach out to our customer service team, as they will be able to provide you with more insight into your matter. You can reach us by email, chat, or via phone. We look forward to assisting you.

4/9/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $356.90 Amount Settled: $0.00

Customer Complaint

4/7/2025

I ordered a pair of Porkchop, Piggie Adidas size 7 1/2 in men somehow they sent me a size 6 1/2 and stated that I was unable to return the shoe and get the correct size that I would have to resell the shoe and order the correct size. Resolution Sought I would like to get the correct size of my shoe that I am paying almost $400 for Hello

Company Response

4/8/2025

Hi Belinda, We are sorry to hear that you are having this experience. I have reviewed your order for the Adidas Adistar Cushion 3 Unheardof Pork Chop Piggy Runner sneakers. You, in fact, purchased a U.S. men's Size 6.5 size sneaker. Since we have provided you with the correct product and size of the item that was purchased, a return would not be eligible for the order. Please feel free to purchase the correct size or you can also resell the sneakers back if you do not wish to keep them. Thanks for your understanding.

Customer Rebuttal

4/8/2025

I ordered a 7.5 men. On the receipt that was sent to me by stockx it clearly states i ordered a 7.5 women. You can not choose a women sizes period, it’s only men sizes. Why would i order a shoe too small for myself and pay $400? That makes no sense. Then i see where it says 14 days of receiving these item, it can be returned but i was told in chat that once i purchased the shoes it became a final sale. I have shopped with stockx many times before and always ordered a 9w or 7-7.5m. What is so hard with exchanging the shoes? I’m not asking for money back. I will even pay for shipping myself. I want to buy not sell shoes. If i can not exchange these shoes with you, i will gladly start a civil lawsuit. This is too much money to take from someone. I have all the proof from the stockx chat and receipts and i contacted stockx the same day that i received the wrong size shoe. JUST GIVE ME MY CORRECT SIZE… PLEASE and Thank you. It’s not hard.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile