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Stone Coat Countertops complaints

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413 Union Avenue
Grants Pass, OR 97527 | Get Directions

(541) 450-1976

http://www.stonecoatcountertop...

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Total Amount in Dispute:
$57.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Stone Coat Countertops closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Stone Coat Countertops

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12/26/2021

RESPONSE: Complaint was not answered Amount in Dispute: $56.68 Amount Settled: $0.00

Customer Complaint

11/30/2021

Their sites description of the glossy top coat states it is a pour on which is different from the natural finish. It is not a pour on and leaves a laminate like finish instead of smooth. I feel this is deceptive. Resolution Sought Refund the product price or replace with a product that will have a smooth glossy scratch resistant finish.

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