Complaints for Stone Equity Group in Mission Viejo, CA

27405 Puerta Real Suite 200
Mission Viejo, CA 92691 | Get Directions

(800) 212-2855

http://www.stoneeg.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some investors allege the company misrepresents or exaggerates the market value of properties promoted fails to perform repairs locate tenants or buyers and fails to honor buyback agreements. Other investors complain that properties purchased remain uninhabitable due to mold problems structural defects no utility resources or Code Enforcement violations. In other cases complainants receive billing statements from lawn maintenance or property management companies not previously disclosed or that photos of the properties submitted by the company are not true photos of the condition of the property. Some complainants report that properties purchased are inhabited by squatters.~~The company responds to complaints regarding contested repair issues by agreeing to the repairs denying responsibility or by claiming that repairs had already been performed. Some complainants requested buy backs due to contractual disputes. In some cases the company did agree to re-purchase the property however in at least some cases they failed to follow through and pay the investor. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Stone Equity Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Stone Equity Group complaints