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Stoneberry complaints

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1356 Williams Street
Chippewa Falls, WI 54729 | Get Directions

(800) 704-5480

http://www.stoneberry.com

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Total Amount in Dispute:
$1,241.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Stoneberry closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Stoneberry

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9/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

8/8/2024

Yesterday morning I spoke to a stoneberry's representative to report a very unprofessionally, rude customer service individual that appears to either hates waiting on customers or working; I was spoken over, I was hang-up on @.least 3xs, and my issues were not resolved. My account is up to date and there's not given to me a decision why my orders are being repeatedly canceled/suspended ASA I placed them. Resolution Sought To refuse the temptation of being dishonest, fraudulent, and ugly/unprofessionally. To honor our contract w/out asking or expecting anything personally of me other than to keep up my account in excellent standing; as is. Now I'd also like an increase in my credit limit; which is an additional $1,000.00 or a separate account making a new account with a zero balance and with a 1,000.00 dollars limit that is two individual accounts immediately.

7/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $141.00 Amount Settled: $0.00

Customer Complaint

6/26/2024

I ordered a comforter for my mother and they never sent the item. I paid on it until May and still never received it. I call them and now they claim they sent it but I never received it when it was not sent! The shipping tracking kept saying label created and because I didn't have credit with them I assumed I wouldn't receive it until it's paid off so I filed a claim they sent me a letter telling me I wasn't getting a refund. Resolution Sought My money back 141.00 I never received it so I'd like it back.

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