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Stoneforce Paving & Masonry complaints

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28 Riha Street
Bridgewater Township, NJ 08807 | Get Directions

(908) 392-7902

http://www.stoneforcepaving.co...

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Total Amount in Dispute:
$18,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Stoneforce Paving & Masonry closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Stoneforce Paving & Masonry

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8/16/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $18,000.00 Amount Settled: $0.00

Customer Complaint

8/9/2021

I had stoneforce pave my driveway and sidewalks after about two weeks of completion it began to fall apart called over and over I was told every time they would be here to fix it each time but know show. It is getting worse at every rain. Know rain on any of the dates they were going to show up I have know idea what to do. Resolution Sought I want them to repair it this is an 18000.$ job .

Company Response

8/12/2021

Company states: This complaint has been taken care of please call Bill

Customer Rebuttal

8/12/2021

Yes the isue with the driveway has been repaired . Thank you for your help with this .

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