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Stonepoint Legal Group complaints

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410 South Rampart Blvd., Suite 390
Las Vegas, NV 89145 | Get Directions

(855) 401-5941

http://www.stonepointlegalgrou...

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Total Amount in Dispute:
$12,168.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Stonepoint Legal Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Stonepoint Legal Group

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1/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $12,168.00 Amount Settled: $0.00

Customer Complaint

1/3/2022

I've held a contract with stone point legal for 3 years. This January will mark my last payment and end of the contract. Throughout that time I've been very reasonable about waiting. However, almost nothing has been done I've had a few settlements but most of them are still making payments and others aren't even close to being resolved. Once I've made my last payment it will be $12,168.00 I've paid to them. Resolution Sought I'm looking to get my money back for everything that hasn't been settled like I was told it would be. I've made multiple attempts to contact them with very little response.

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