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Stop & Shop complaints

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177 Forest Avenue
Glen Cove, NY 11542-2020 | Get Directions

(516) 759-1440

http://www.stopandshop.com

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Total Amount in Dispute:
$13.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Stop & Shop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Stop & Shop

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6/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $12.99 Amount Settled: $0.00

Customer Complaint

5/10/2024

I just tried to use a coupon reward from pampers own website that lists 30 retailers including stop and shop in the Glen cove stop and shop and this woman with grey hair who may have been a team leader said we don't do free diapers we got an email from corporate and it's not real. Which is 100 not true it's on pampers website and stop and shop is specifically listed. That was horribly embarrassing and uncalled for. The woman was so inconsiderate and accusatory. Resolution Sought They should train their employees when they do a promotion with a brand and to not treat customers like criminals when using legitimate coupons. I couldn't even find an email for stop and shop anywhere.

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